FAQs

General Product Questions

What are your candles made from?

Our candles are made with all-natural soy wax, premium fragrance oils and/or essential oils, and cotton wicks for a clean, even burn. We  DO NOT use paraffin, synthetic dyes, or other harmful additives. 

Allergy Notice: While our candles are crafted with natural ingredients, they may contact or come into contact with essential oils or fragrance oils derived from nuts, flowers, herbs, or citrus. If you have allergies or sensitivities to fragrances, essential oils, or natural botanicals, please use with caution. Discontinue use if irritation or an allergic reaction occurs. 

Are you candles hand-poured?

Yes! Each candle is hand-poured in small batches to ensure quality and consistency. 

Are your candles eco-friendly or non-toxic?

Yes! Safe for you and your home. 

How strong are your scents?

We aim for a balanced fragrance that fills your space without being overpowering. Scent strength can vary depending on the size of the room and airflow. 

Candle Care/Safety Instructions

How do I get the best burn from my candle?

Always trim your wick to 1/4 inch before lighting, and let your candle burn until the wax melts evenly across the top. This prevents tunneling and ensures a longer burn life. 

How long should I burn my candle?

For safety, burn for no more than 3-4 hours at a time, and never leave a candle unattended. Keep away from flammable objects, children and pets.

Why is my candle tunneling or burning unevenly?

Tunneling happens when a candle isn't burned long enough to create a full melt pool. Let your candle burn until the melted wax reached the edges of the container or jar each time.

What should I do with the jar after the candle is finished?

Best practice, we do not recommend refilling our jars for re-use as a candle, because glass weakens as it accumulates bumps and scratches from use. However, they make wonderful holders for all kinds of things around your home, upon cleaning out the remaining wax with warm water -- holders such as for pens, makeup brushes, seashells, etc. 

Orders, Shipping & Returns

How long before my order is processed and shipped?

Orders are processed within 3-4 business days. Most orders are then shipped within 4-7 days assuming the items were in stock, there were no changes to the order, and depending on shipping service selected during checkout if applicable. 

Is there a "local pickup" option?

Yes, there is a local pickup details will be provided at checkout, confirming order has been successful. 

What is your return policy?

Due to the nature of our products, we don't accept returns on used candles. However, if your order arrives damaged or incorrect, please contract us upon arrival within 3 days. For more information please visit our Refund policy at https://www.sarilovecandles.shop/policies/refund-policy

Other Common Questions

Do you offer custom or bulk orders?
Absolutely! We can create custom scents or gift sets for weddings, events, or corporate gifts. Contact us for details.

Do you sell wholesale?
Yes — please reach out via our Wholesale Inquiry Form or email us at shariddick@sarilovecandles.shop for wholesale pricing and details.

Are your candles safe for pets?
Our candles are made with non-toxic ingredients, but it’s always best to burn them in a well-ventilated space away from pets and their sensitive noses.

Do your wax melts use the same fragrances as your candles?
Yes! Our wax melts are made with the same high-quality ingredients and fragrances as our candles — perfect for flameless scent lovers.